Limited Warranty and Customer Satisfaction Return Policy

What is Covered - This warranty covers the original end user purchaser ONLY for product malfunctions and defects in materials and workmanship that materially affect the performance of the product.

What Is Not Covered - This warranty does not cover product damages caused directly or indirectly in whole or in part by acts of nature, crime, improper installation, lightning strikes, power surges, vandalism, products that have been smashed, broken, burned or damaged in transit (even if damaged in return to us), or any other unreasonable use, abuse or misuse (including failure to provide reasonable and necessary maintenance) of the product. Any product modified from its factory condition (including cutting wires or the addition or removal of any component such as hard drives, fans, peripherals, etc) will void your warranty. Our obligation is limited to providing service as described in this warranty. We are not responsible for any lost time, profits or business, personal injury, property damage or similar loss, or any punitive, consequential or other direct, indirect or incidental damages.

Manufacturers' Warranties - Some products we resell are provided with warranties from the applicable branded manufacturer. We pass those warranties through to you, but we make no further warranties as to those products.

How To Get Service - A returned merchandise authorization ("RMA") is required before sending a product back to us. Before sending a product for warranty repair, please call our support department at 866.478.5088 and we will  issue an RMA number and return instructions should you fall under the guidelines of a return. Please do not send a product to us without an RMA. Please pack the product carefully in the original box/boxes before return and include all parts and accessories or we cannot accept your return.

What We Will Do - Once a product has been returned on a warranty claim, we will promptly inspect the product to determine if a problem exists that would warrant you a refund or replacement. Customers returning products for warranty repair that are determined to be in working condition or that have problems not covered by the warranty will be charged a $50 diagnostic fee in addition to any charges for repair or replacement of the product that you may authorize after we provide you an estimate of the cost of repair or replacement. If you choose not to have a non-warranty repair made, we will dispose of the product or return it to you at your expense if you so request. If we determine that a product defect is covered we will replace it with a product of like functionality or refund your money.

"Money Back Guarantee" Returns - If you are not completely satisfied with a product, we will exchange or credit your purchase price, as long as the product is returned with an RMA and in our original packing materials, all in new condition, unused, and unmodified, including all parts, accessories and documentation within 30 days of purchase. If products are not returned in proper condition, we may refuse the return or charge a re-stocking fee. Credit will be issued to accounts in current status. Past due accounts must be paid in full before any credit will be issued.